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Answered By: Client Services
Last Updated: Jun 26, 2020     Views: 40

Many factors may impact on reading an ebook, such as web browser, vendor platform and license restriction.

If you have difficulty accessing or reading an ebook online, the following steps could help:

Open a new web browser,

Search the ebook title in Library Search or Catalogue,

Click on the "Access electronically" link.

Many ebooks have limits on how many users can access it at the same time. To see how many copies are available, check the “Availability” section on the details page. If there are no copies available, you can try again later.

If you continue to experience access issues please contact us at and provide as much detail as possible to assist us with your enquiry, including: ebook title, your web browser, and the steps you’ve taken to access the ebook. Screenshots and a record of error messages are also appreciated.

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