Why did my ebook disconnect?

Answered By: Library Client Services

Last Updated: Jan 23, 2025 Views: 238

Most ebook platforms – i.e. Ebook Central– disconnect after a period of inactivity. If this occurs, you could simply refresh the page and log in again. If this doesn’t work, please close the original window and access the book through Library SEARCH again.

If you are unable to access the ebook after trying these options, it may be that there is a limit to how many people can access the resource at one time.

To see how many copies are available, check the “Availability” section on the details page for the ebook. If there are no copies available, you will need to try again later.

If you continue to experience access issues, please contact us at uow-library@uow.edu.au and provide as much detail as possible to assist us with your enquiry, including: ebook title, your web browser, and the steps you’ve taken to access the ebook. Screenshots and a record of error messages are also appreciated.

For other reasons you may not be able to read an ebook, check our FAQ "Why can't I read an ebook in eBook Central?".

Comments (2)

This information above does not seem to answer WHY you disconnect from an ebook. From my experience over the years, it happens when there is no activity detected and you are logged out after a certain amount of time. You will need to refresh your page & log back in to gain access to the ebook again.

by Julia P on Mar 25, 2022
Hi Julia, thank you for your feedback. We've updated the content of this FAQ to be clearer.

by Client Services on Mar 31, 2022