Q. Why is my resource not loading properly?

Internet browsers save information from websites in their cache and cookies. Clearing your cache can help remove this information, ensuring you are able to access websites and UOW resources without issue. 

If you are logging in to access a UOW resource (e.g. an ebook or journal article) and using the correct UOW login but the resource will not load, it can be helpful to clear your cache.

• How to clear the cache and cookies in Google Chrome

• How to clear the cache in Microsoft Edge

• How to clear the cache in Firefox