Q. How do I cancel a Document Delivery request?

Document Delivery requests can only be cancelled prior to another library sending the item, either electronically or by mail.  

To check the status of the request and cancel: 

• Log in to your My Library Card 
• Click on the Requests link at the top, find the item you wish to cancel. 
• If the request status is ILL. Requested there will be the option to cancel. Click on CANCEL. You will then be asked to confirm by clicking on CANCEL IT. A confirmation message will pop up to say it has been successfully cancelled. 
• If the request status is ILL. Sent, it cannot be cancelled.